Privacy Policy

Last amended on: 01 April 2022

 1. General

1.1. This document is the privacy policy (hereinafter referred to as Privacy Policy) of the company Coins.ee OÜ (hereinafter referred to as Coins), describing how Coins processes the personal data that they hold in respect of their customers and other data subjects (hereinafter referred to as Data Subjects).

1.2. For the purposes of this Privacy Policy, personal data means any information which is related to the Data Subjects and can be used either directly or indirectly for the identification of a person, such as name, e-mail address or residential address.

1.3. The Data Subject must carefully examine this Privacy Policy. Coins asks the Data Subject to confirm that they have examined the Privacy Policy.

1.4. Customer satisfaction is the highest priority for Coins. To ensure better customer service and compliance with all contractual relationships and legal obligations, Coins processes the personal data of their customers in accordance with the principles provided in this Privacy Policy and applicable data protection legislation. Coins processes personal data adhering, in particular, to the obligations provided in Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter referred to as GDPR).

2. Controller

2.1. The controller of personal data is Coins.ee OÜ, address Aida 5, 80011, Pärnu, registry code 11970227. The Data Subject can contact the controller by sending an e-mail to [email protected].

3. Purposes of and legal basis for processing

3.1. Coins may process the following personal data concerning the Data Subject:

3.1.1. name;

3.1.2. contact details (telephone number, address, e-mail address);

3.1.3. information about the reliability of the Data Subject as a customer that Coins obtains when contacting the auction house that the Data Subject has indicated as their referee;

3.1.4. data about the origin of the coin;

3.1.5. delivery address of goods;

3.1.6. bank account details;

3.1.7. purchase history.

3.2. Coins processes the personal data of the Data Subject for the following purposes:

3.2.1. for the registration of a user account. The legal basis for the processing of personal data is Article 6(1)(b) of the GDPR;

3.2.2. for the entry into, amendment and performance of a sale/purchase contract or another contract. The legal basis for the processing of personal data is Article 6(1)(b) of the GDPR;

3.2.3. for further development and personalisation of the provision of the services of Coins.ee. The legal basis for the processing of personal data is Article 6(1)(f) of the GDPR (the legitimate interest of Coins in promoting their economic activities through marketing);

3.2.4. for the evaluation of reliability of the customer. The legal basis for the processing of personal data is Article 6(1)(c) or (f) of the GDPR (the legitimate interest of Coins in managing risks upon establishment of customer relationships);

3.2.5. for the minimisation and prevention of risks. The legal basis for the processing of personal data is Article 6(1)(f) of the GDPR (the legitimate interest of Coins in managing business-related legal risks);

3.2.6. for the compliance with the obligations arising from law (e.g. transfer of data to investigative authorities). The legal basis for the processing of personal data is Article 6(1)(c) of the GDPR;

3.2.7. for the protection of their violated or contested right (e.g. transfer of data to a lawyer representing Coins.ee or to a court). The legal basis for the processing of personal data is Article 6(1)(f) of the GDPR (the legitimate interest of Coins in protecting themselves and filing claims in legal disputes).

3.3. Coins may process the personal data of the Data Subject in order to send them direct marketing messages. Coins sends the Data Subject direct marketing messages as a rule only if the Data Subject has granted their consent thereto. Within the framework of preparing direct marketing, Coins processes personal data on the basis of Article 6(1)(f) of the GDPR (the legitimate interest of Coins in promoting their economic activities through marketing).

3.4. The Data Subject can always decline future offers and newsletters sent by e-mail, following the instructions in an e-mail containing an offer or notifying us thereof by e-mail.

3.5. Coins may also collect anonymous data which include data about the activity or inactivity on the Coins.ee website, which are collected for statistical purposes and for the purposes of providing the Data Subject with a better service.

4. Recipients of personal data

4.1. In certain cases, in particular if this is required in accordance with the applicable legislation, including arising from tax and social insurance legislation, Coins must transfer the personal data of the Data Subject to authorities.

4.2. Coins also discloses personal data of the Data Subject to third parties if this is necessary in order for Coins to comply with their contractual obligations to the Data Subject. To make payments, the salary information of the Data Subject is transferred to banks and Maksekeskus AS. Coins may also disclose personal data to such persons as for example an IT service provider.

4.3. Upon disclosing personal data, Coins adheres to all the obligations arising from the GDPR and other personal data protection legislation. If the relationship between Coins and their partner is that of a controller and a processor within the meaning of the GDPR, before transfer of personal data Coins enters into a data processing agreement, which is in compliance with the requirements of Article 28(3) of the GDPR, with the partner.

5. Storage of personal data

5.1. Coins stores the personal data of the Data Subject until this is necessary for the fulfilment of the purposes specified in clause 3.

5.2. Personal data are erased upon the closure of a customer account of the online auction unless the storage of the data is necessary for accounting purposes or for the resolution of consumer disputes. For online purchases made without a customer account, the purchase history is stored for three years. In the event of disputes concerning payments and consumer disputes, the personal data are retained until the claim is satisfied or until the expiry of the limitation period. Personal data needed for accounting purposes are stored in accordance with the requirements of law.

6. Rights of Data Subject

6.1. The Data Subject has the following rights, considering the restrictions arising from applicable data protection legislation:

6.1.1. the right of access to personal data concerning them;

6.1.2. the right to rectification of personal data:

6.1.3. the right to erasure of personal data;

6.1.4. the right to personal data portability;

6.1.5. the right not to be subject to a decision based solely on automated processing;

6.1.6. the right to withdraw their consent granted to Coins for the processing of personal data (if the legal basis for the processing of personal data is the consent granted by the Data Subject).

6.2. To exercise the rights specified in clause 6.1, the Data Subject can contact the controller by e-mail. A response to an inquiry made by the Data Subject is given no later than within one month and the time limit for the fulfilment of the request made in the application is specified.

7. Security

7.1. Coins maintains strict confidentiality of all the personal data disclosed to them and protects personal data against unlawful access from any third parties.

7.2. Coins implements appropriate technical and organisational measures that take into account the nature, scope, context and purposes of the processing of personal data as well as the risk for the rights and freedoms of a natural person.

8. Other

8.1. Coins reviews this Privacy Policy regularly and, if necessary, makes amendments thereto. The most recent version of the Privacy Policy is always accessible on the Coins website. Coins notifies the Data Subjects of updating the Privacy Policy and asks whether the Data Subject agrees with the amendments.

8.2. If the Data Subject has any questions about how Coins processes their personal data, the Data Subject can contact Coins by using the contact details set out in clause 2.

Terms and Conditions of Coins.ee User Agreement

Last amended on: 16 May 2024

Coins.ee OÜ, registry code 11970227 (hereinafter referred to as Coins.ee) is a company engaged in the purchase and sale of coins and organisation of coin auctions.

Only registered users can make bids at auctions on the Coins.ee website. By registering as a user of the Coins.ee website, you warrant that you have examined the terms and conditions of this user agreement (hereinafter referred to as the Terms), consent to the Terms and agree to fulfil the Terms as follows:

1. Scope and interpretation of Terms

1.1. The Terms apply to all legal relationships between the persons registered as a user (hereinafter referred to as the Customer) of the https://auctions.coins.ee, https://coins.ee website (hereinafter referred to as the Website) and Coins.ee OÜ, the owner of the Website, arising from the use of the services set out on the Website.

1.2. Contact details of Coins.ee: Coins.ee OÜ, reg. code 11970227. Means of communication: Tel. 5450 3033, 556 898 57, 55 020 73, e-mail address: [email protected].

1.3. The services (hereinafter referred to as the Services) referred to in clause 1.1 of the Terms mainly include, but are not limited to, the provision of the Customer with an opportunity to participate in auctions both as a bidder (principal) and a purchaser, purchase the items sold by Coins.ee at an auction as well as other services (e.g. certification, conservation, etc.) offered on the Website.

1.4. Relationships between the Customer and Coins.ee are governed, in addition to the Terms, by the legislation in force in the Republic of Estonia, more detailed terms and conditions of purchase, sale and delivery, privacy policy and personal data processing principles as published on the Website, special agreements and established good practices.

1.5. If any of the provisions of the Terms proves to be invalid due a conflict with the provisions of law, this will have no impact on the validity of the other provisions.

1.6. The Website and the rights to its content as a whole belong to Coins.ee.

1.7. The exchange of all notices and information between the Customer and Coins.ee takes place in electronic format, using the contact details provided in the Terms or on the Website as well as the e-mail address given by the Customer upon registration.

2. General terms and conditions of Service

2.1. Registration as a Customer

    2.1.1. Only a natural or legal person with active legal capacity may register him-/herself as a Customer.

    2.1.2. The registration is free of charge.

    2.1.3. Coins.ee may reject the registration with good reason and does not have to separately justify the refusal to the Customer.

    2.1.4. In order to become a registered user (Customer), the registration form must be completed on the Website.

    2.1.5. The user accounts of Coins.ee are confidential and not subject to disclosure to any third parties (except in the cases prescribed in law).

2.2. Making a bid at an auction takes effect upon its approval by Coins.ee at which moment an agreement between the Customer and Coins.ee is deemed entered into. Coins.ee approves a bid by sending an invoice to the Customer.

2.3. Making payments

    2.3.1. Coins.ee issues an invoice in respect of each item sold. The invoice is only sent electronically to the contact e-mail address specified by the Customer. The invoice is deemed delivered as of the working day following the day when the e-mail was sent.

    2.3.2. The items must be paid for within 10 (ten) calendar days of the issue of the invoice.

    2.3.3. A handling fee of 5 euros and an auction fee at the rate of 24.4% of the price of the purchased item are added to each purchase invoice, but not less than €5. For all types of gold coins and Aurum Edition special auctions, a 10% auction fee is added to each purchased item, but not less than €5. Additionally, a handling fee of €5 will be added to each Aurum Edition purchase invoice.

    2.3.4. An item purchased at an auction belongs to Coins.ee OÜ or to the principal who brought the item to the auction until the moment when the purchase price has been paid for the item in full.

2.4. Delivery and insurance

    2.4.1. Delivery takes place according to the delivery method chosen by the purchaser either by post, parcel terminal, courier company or pursuant to a separate agreement with the Customer.

    2.4.2. The purchaser chooses whether the delivery is insured or not. In the case of insured deliveries, the risk of accidental destruction or damage is borne by the seller until the delivery reaches the purchaser. The ownership of purchased items transfers to the purchaser in the case of insured deliveries as of the moment the delivery reaches the purchaser and in the case of uninsured deliveries as of the moment the delivery is handed over to the carrier.

     2.4.3. The Customer is liable for all the operations related to the delivery and transport of the purchased items, except in the case of insured deliveries.

3. Rights and obligations of Customer

3.1. The Customer has the right to:

    3.1.1. inspect the items to be sold at the Coins.ee auction and examine their condition beforehand. The time of the inspection is agreed on separately with Coins.ee;

    3.1.2. use the Coins.ee environment in accordance with the Terms and legislation in force, incl. place orders via the Coins.ee environment, obtain information, submit inquiries, change his/her data submitted upon registration as a User through the administrator, etc.;

    3.1.3. demand the closure of his/her user account, sending Coins.ee a corresponding notice.

3.2. By making a bid, the Customer warrants that he/she has been provided with the information requested by him/her about the condition of the item to be purchased and has been provided with an opportunity to examine the condition of the item beforehand.

3.3. The Customer agrees to:

    3.3.1. provide fully accurate personal data when registering as a user of the Website, incl. register under his/her true and complete name and use his/her valid e-mail address and telephone number;

    3.3.2. purchase the item in the case of an auction if the price bid by him/her was the highest;

    3.3.3. not compile databases/lists of the users of the Website for any purpose;

    3.3.4. keep the password and username determined for using the Website in a way that no third party would get hold of it;

    3.3.5. immediately inform Coins.ee by e-mail of any data and circumstances that have changed compared to those submitted when registering as a user of the Website;

    3.3.6. immediately inform Coins.ee by e-mail of incidents where the password and/or username determined for using the Website is lost or third parties have obtained possession thereof.

3.4. By registering him-/herself as a Customer on the Website, the Customer warrants that:

    3.4.1. he/she is a person of at least 18 years of age with active legal capacity, who has the right to conclude the transactions enabled on the Coins.ee website;

    3.4.2. he/she properly performs all the obligations provided in the Terms;

   3.4.3. he/she is aware that making a purchase bid results in a binding purchase obligation/contract and that, upon failure to perform such an obligation, the Customer is fully liable for the damage or loss caused by the breach of the obligation;

    3.4.4. upon consenting to the Terms, the intention of the Customer and Coins.ee is not aimed at creating any other legal relationships than those explicitly set out in the Terms;

    3.4.5. he/she is aware of the fact that if any third parties obtain possession of the password and username determined for using the Website, it is possible for such third parties to assume binding obligations on the Customer, the performance of which is the liability of the Customer, and that Coins.ee has no obligation to additionally establish (i.e. in addition to the username and password) the identity of the user of the Website;

    3.4.6. he/she has examined the privacy policy published on the Website and is aware of and consents to the fact that Coins.ee has the right to process the Customer’s personal data in accordance with the legislation in force in Estonia and the privacy policy published on the Website.

3.5. The Customer agrees to pay for the items acquired in the case of successful bids along with the auction fees and delivery fees within 10 days on the basis of an electronic invoice submitted by Coins.ee.

3.6. If the invoices are not paid when due, Coins.ee has the right to require default interest at the rate of 0.2% of the outstanding amount per day.

    3.6.1. The Customer is aware that Coins.ee has the right to send or assign a claim that has fallen due, but has not been fulfilled, to a third party for processing. All the expenses related to the processing are borne by the Customer.

3.7. If the Customer breaches his/her payment obligation and this results in a withdrawal from the transaction, the Customer agrees to pay Coins.ee a contractual penalty at the rate of 18% of the cost of the transaction.

3.8. The Customer is aware that if he/she fails to pay the amount bid by him/her, he/she agrees to compensate for all the damage or loss caused by the breach and not covered by the contractual penalty, incl. the damage or loss that the seller incurred as a result of receiving less money for an item in the case of later sale than the seller would have received if the Customer had not made his/her bid.

3.9. All the expenses related to the delivery and transport are paid by the Customer in accordance with the method of delivery chosen by the Customer.

3.10. The Customer is liable for the data of the Orders and inquiries entered in the Coins.ee environment.

4. Rights and obligations of Coins.ee

4.1. Coins.ee guarantees the authenticity of the coins, medals, badges, orders and paper money purchased from the Coins.ee environment unless otherwise stated in the title or description of the item and except in the case of items certified by third parties (NGC, PCGS, PMG, etc.) and covered by the third-party guarantees.

4.2. If such circumstances become evident that may hinder the sale of the items at an auction, Coins.ee may remove any such item from the auction.

4.3. Coins.ee is entitled, at its own discretion, either to limit or cancel the Customer’s right to use the Website, incl. to close the Customer’s user account and not allow him/her to again register him-/herself as a Customer if the Customer:

    4.3.1. breaches the Terms or the Customer’s obligations arising from the Terms, incl. late or partial payments;

    4.3.2. acts in conflict with the legislation in force;

    4.3.3. has provided false, misleading and/or inaccurate information when registering as a user of the Website or when using the Website.

4.4. Coins.ee is entitled to monitor activities on the Website at any time. Coins.ee may conduct investigations regarding any alleged breaches of the Terms, using any legitimate means to this end.

4.5. Coins.ee is entitled, at any time, to remove from the Website the purchase bids made by the Customer if such bids are contrary to the Terms, good practices or legislation in force.

4.6. Coins.ee does not disclose the name of the seller to the purchaser and vice versa.

4.7. Coins.ee is not liable for the accuracy of the data entered by the Customer.

4.8. Coins.ee is not liable for any damage or loss that the User may incur due to the impossibility to use the Website due to any technical problems, incl. for later delivery of the Products ordered.

5. Personal data and use of personal data

Coins.ee processes the Customer’s personal data in accordance with the applicable personal data protection legislation. Further information on how Coins.ee processes the Customer’s personal data is available in the privacy policy published on the Website.

6. Amendment of Terms

6.1. Coins.ee is entitled to unilaterally amend and modify the Terms at any time in line with the development of the Website and the Services and in the interests of the better and more secure use of the Website and the Services.

6.2. Coins.ee agrees to notify the Customer of the amendments and modifications to the Terms, publishing corresponding notices on the Website and sending them, at the request of the Customer, to the e-mail address given by the Customer upon registration.

6.3. Upon disagreement with the new General Terms, the Customer has the right to cancel the agreement within 30 days of the amendment of modification of the Terms, notifying Coins.ee thereof at least in a form reproducible in writing.

6.4. The amendments and modifications to the Terms take effect as of the publication thereof on the Website.

6.5. The Customer confirms his/her consent to the amendments and modifications to the Terms by using the Service after the relevant amendments/modifications have taken effect.

7. Final provisions

7.1. Legal relationships between the Customer and Coins.ee arising from the use of the Website are governed by the legislation of the Republic of Estonia.

7.2. The Terms are in effect as of the registration as a Customer until the end of the legal relationships between the Customer and Coins.ee as regulated by the Terms.

7.3. Coins.ee has the right to refuse to take back products and refund money if the returned item is damaged.